Our trained and friendly staff is prepared to listen to your needs and recommend the best solutions available through our elite network of manufacturers.

Jay Hollabaugh
Jay’s career in the plumbing industry spans 25 years, first as a salesman, followed by Vice President/Principal at Hollabaugh Brothers & Associates. Jay is a certified professional manufacturer’s representative through AIM/R. His reputation in the Pacific Northwest for relationship building and being a conduit between the end user and the factory is second to none.
Brenda Cashdollar
Brenda entered the plumbing industry after graduating from George Fox College with a Bachelor’s degree in psychology. Beginning in inside sales, Brenda then moved to Office Manager, followed by Commercial Quotations Manager with a manufacturer’s representative. Her vision on how to run a commercial team is among the best in the region.
Dan Johnson
Dan brings over 20 years’ experience, including positions as showroom segment leader and sales manager. His knowledge and expertise has him great gained respect. Dan is also involved with builders and plumbing contractors in the Puget Sound area and has established good relationships with key contractors in our market.
Andy Kaltenbach
Andy has worked in the plumbing industry for more than 20 years and is CPMR certified as a professional manufacturer’s representative through AIM/R. His responsibilities focus on outside sales where he creates unmatched relationships and a loyal following with a high level of service and accountability.
Steve Sharratt
A 16-year industry veteran, Steve is active with key engineers in the Puget Sound market as our lead specification writer for the architect and design community. He specializes in multi-family urban high rise projects. He also played an integral role in establishing the American Society of Professional Engineers (ASPE) Chapter in Washington State.
Megan McDevitt Parker
Director of Showrooms and Lighting
Megan brings an element of sophistication to our team with a degree in Interior Design from Oregon State University. Most recently, Megan managed the plumbing showroom for Montana Tile & Stone. Highly recommended for her customer service, Megan brings both management skills and social media expertise to Synergy Sales NW.
Laura Walsh
Builder Specialist
Laura brings a wealth of knowledge to our team with over 8 years of successful experience in the plumbing, lighting, and appliance industry. Laura is recognized consistently for performance excellence and contribution to success in our industry. Using her experience and knowledge, Laura cultivates strong relationships in the designer, builder and showroom segments.
Rick Giles
Rick has 25 years as a sales rep in the plumbing industry and is based in the Puget Sound market. Rick calls on key customers in the Puget Sound market including distributors, builders, plumbing contractors and engineers. His reputation for exceptional service and product knowledge are second to none.
Paul Hubbard
Paul has worked in the plumbing industry for more almost 30 years and has earned the reputation as the best builder specialist in the Oregon market. A former regional manager with MAAX and Holcam Door, Paul enjoys close working relationships with large contractors throughout Southwest Washington, Portland and Central Oregon. He holds a B.S. degree in Finance from Radford University in Virginia.
Russell Erickson
Russell has 17 years experience as a sales rep in the plumbing industry. He started with Delta Faucet in retail sales and moved into the wholesale industry 3 years later. Russell calls on designers, key contractors and engineers in Metro Portland & the Tri-Cities region. He holds a B.S. degree from George Fox College and attended Portland State University graduate school in elementary education.
Doug Sewell
Doug is a second generation plumber beginning as a high school student. He spent 27 years in the field as a plumber, pipefitter and project foreman before spending 13 years as a project manager and estimator. His experience includes installation and design of residential and commercial plumbing and hydronic heating projects, as well as budgeting, estimating, and managing projects and manpower.
Glenn Mesick
Glenn’s background is working for Bradford White Inc. where he was involved with product engineering, training, sales and customer service. Glenn recently moved to the NW from Philadelphia to begin his new career in the rep business. Glenn calls on contractors, distributors and engineers. Glenn also oversees the production of our Bradford White training programs for contractors and distributors.
Benjamin Capra
Benjamin joined the Synergy team in late 2020. He graduated from Florida State before finding his way to Oregon. Benjamin's entry into the plumbing channel was as a drain cleaning tech and sales person. He enjoys getting to know new people and strives to delivery the best customer experience. Benjamin is our commercial specialist for the state of Oregon.
Grady Justesen
Grady’s experience in sales comes from the safety industry. His experience in client relationships and product training have provided a smooth transition the plumbing industry. Grady has a passion to learn and excel in all his endeavors. Grady’s position with Synergy Sales is handling all will call counter duties for Eastern Washington. Grady’s focus brands are Milwaukee, Delta and Oatey.
Dean Hirayama
Dean started his professional career in the flooring industry before moving on to Masco as a district representative. Dean's time as Masco Services provided knowledge of both Delta and Peerless for over 10 years. Dean is now in outside sales, handling all will call counter duties for Western Washington. Dean’s focus brands are Milwaukee, Delta and Oatey.
Chris Swenson
Chris joined the Synergy team a year ago with experience as a manufacturer's rep outside of the plumbing industry, and has many years of customer service and account support experience. Chris' ability to assess the customer's need and find a solution will earn customer support very quickly. Chris works out of our Vancouver office and brings joy to those around her.
Amy Secker-Lobey
Amy Secker-Lobey has been in the plumbing industry for over 15 years working as a customer service representative. Amy is responsible for covering phones, helping customers with pricing needs, tracking orders, and solving problems. Amy has a great reputation in the market and has built solid relationships within the industry.
Chris Hollabaugh
Chris is new to the plumbing industry but represents the fifth generation in his family as a manufacturers rep. After studying at CWU, Chris began his career with Synergy in the warehouse with expertise on Bradford White inventory and water heater conversions. Chris has recently joined our inside sales team and brings an energetic and eager desire to help our customers in a timely fashion.
Jordan Giles
Jordan Giles is new to the plumbing industry with 5 years’ experience in warehousing and customer service. Jordan is responsible for customer service responsibilities, as well as inventory management.
Heather Palmer
Quotations Department Lead
Heather joins the Synergy team, adding 14 years of experience in the plumbing industry. The past 10 years Heather has perfected her skills in the commercial sector, most recently project managing. Heather's follow through and friendly personality has allowed her to develop deep relationships in the industry and is a "go to" person for the mechanical contractor.
Michelle Zoeller
Commercial Quotations/Inside Sales
Michelle is new to the plumbing industry but brings expertise in customer service. She has a desire to bring excellence to our team with her warm personality and solid work ethic. Michelle works out of our Vancouver office and assists our quotation team in an administrative role.
Kyle Hollabaugh
Kyle is new to the plumbing industry and leading our warehouse with expertise on Bradford White inventory and water heater conversions. Working a full time job and completing studies at Bellevue College is a big task! As a fifth generation plumbing representative, Kyle's work ethic and positive attitude are his keys to a successful career in the plumbing industry.
Christine Palmer
Administrative Assistant/Receptionist
Christine offers assistance to both our inside sales and quotes teams. She enjoys customer service and assisting the team.